Name *

First Name

Last Name

What are a few criteria for passive communication? *

Talk softly

Poor eye contact

Go with the flow

All of the above

Skills for effective communication include: *

Active listening

Non-verbal cues

Observe and ask questions

All of the above

None of the above

Do not let victims indicate when and where they would like to talk. *

True

False

What does listening involve? *

Talking to others while you are on a call with a victim

Scrolling through social media while someone is talking to you

Being conscious of your own body language, tone of voice, and words you use

None of the above

Who gave the ending announcements at the end of the webinar? *

Shannon Geary

Nicole Goodwin

Rebekah Hiatt

Roger Acton